Case study
Infrastructure refresh and sustainable operations
Industry: Creative and Marketing · Scale: 80+ endpoints · Locations: 3
Confidential client in the creative/marketing sector
Challenge
The company operated aging systems across multiple offices. Backups were inconsistent and patching varied by machine. This created service risk and frequent support tickets.
Approach
- Standardized backup tooling and policies across sites
- Introduced policy based patching and baseline configurations
- Documented runbooks and a simple onboarding checklist
- Outlined a staged plan for future cloud migration
Outcomes
- Backups standardized across offices and endpoints
- About a quarter fewer ad hoc support tickets through automation
- Onboarding time for new hires cut significantly
- Clear path for moving more workloads to the cloud
What made it work
Keep changes small and steady, document clearly, and sequence major steps around business milestones.